Shipping & Returns Policy

Shipping Policy

Thank you for shopping with Arzum Market. We are committed to delivering your order quickly and safely.

Processing Times

• Orders are processed within 1–2 business days after payment is received.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During busy periods, processing times may be slightly longer.

Shipping Areas

We currently ship Australia-wide.

Shipping Costs

Shipping costs are calculated at checkout based on your location, the size, and the weight of your order.

Delivery Times

Estimated delivery times are:

• Sydney Metro: 1–3 business days
• Regional NSW: 2–5 business days
• Interstate: 3–8 business days

Please note that delivery times are estimates only and may vary due to courier delays or unforeseen circumstances.

Authority to Leave

If you select Authority to Leave (ATL) at checkout, your parcel may be left in a safe place if no one is available to receive it. Once delivered, Arzum Market is not responsible for any loss, theft, or damage.

Incorrect Address

Please ensure your shipping address is correct before completing your order. We cannot be responsible for delays or additional shipping costs caused by incorrect or incomplete addresses.

Damaged or Missing Orders

If your parcel arrives damaged or items are missing, please contact us within 48 hours of delivery. Include your order number and clear photographs of the package and products so we can investigate and assist you promptly.

Returns & Refund Policy

Due to Australian food safety regulations, we are unable to accept returns or exchanges on:

• Food products
• Beverages
• Refrigerated or frozen items
• Perishable goods
• Products that have been opened or used

Faulty, Damaged or Incorrect Items

If you receive a product that is:

• Damaged during transit
• Incorrect
• Faulty
• Missing from your order

please contact us within 48 hours of receiving your order. Include:

• Your order number
• Photos of the item(s)
• A brief description of the issue

Once reviewed, we will offer one of the following where appropriate:

• Replacement product
• Store credit
• Full or partial refund

Change of Mind

We do not offer refunds or exchanges for change of mind purchases.

Non-Food Products

Unused, unopened non-food items may be eligible for return within 14 days of delivery, provided they are in their original packaging and condition. Return shipping costs are the responsibility of the customer unless the item is faulty or supplied incorrectly.

Refund Processing

Approved refunds will be processed using the original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

Order Cancellations

Orders may be cancelled only before they have been packed or dispatched. Once an order has been shipped, it cannot be cancelled.

Contact Us

If you have any questions about your order, shipping, or returns, please contact our customer service team.

We are always happy to help and will do our best to resolve any issues as quickly as possible.